Return & Exchange Policy

Due to our products being handcrafted and customized specifically for each order, we unfortunately cannot offer any refunds. All sales are final. However, we understand that sometimes things don’t go as planned, so we do offer exchanges on a case-by-case basis, in accordance with our product warranty policy, on defective or damaged products. Any product approved for exchange must be returned unworn and in its original condition and packaging.

If you receive a defective item and would like to initiate an exchange or request store credit, please reach out to us within 48 hours of receiving the package at hello@fablelaneshop.com. Please include your order number and a photo of the defective product with the defect clearly shown in the picture so we can assist you quickly. Items damaged during shipping will be rectified via direct claim with the shipping provider and may take some time to process.

For eligible exchanges, please note that all shipping costs for returning the item will be the responsibility of the customer. Once the item is received, an invoice will be sent for the shipping cost of the new item. The returning item and the shipping invoice must be received prior to shipping the replacement item to you. We are unable to offer returns or exchanges if you’ve simply changed your mind or ordered the wrong color or style, so please double-check your order details carefully before completing your purchase.

While we’re unable to offer refunds on any purchases, we’re committed to making sure you’re happy with your experience, so don’t hesitate to get in touch if you have any concerns!

Processing and Shipping

All of our jewelry is carefully handmade by us, so please allow up to 5 business days for your order to be created and processed before it ships. During busy times like holidays or sales events, please keep in mind that processing may take a bit longer. We’ll always do our best to get your order out as quickly as possible, but those extra few days allow us to ensure everything is perfect before it heads your way.

Once your order has shipped, you’ll receive an email notification with tracking details, so you can keep an eye on its progress. Shipping times vary based on your location, but typically, domestic orders will arrive within 7–10 business days after shipping. International orders may take a little longer, depending on the destination and any customs processing.

Please note that we are not responsible for lost, damaged, or stolen packages. If you receive a notification that your package has been delivered but you can’t locate it, we recommend waiting a few days to see if it turns up—sometimes packages can be delayed or mistakenly delivered to a neighbor. If it still doesn’t appear, we suggest reaching out to the shipping provider directly to file a claim and resolve any delivery issues.

Before placing your order, please double-check that your shipping address is correct. Once an order is processed, we’re unable to make changes to the address, so it’s important to make sure everything is accurate before you complete your purchase.

Product Guarantee & Warranty Policy

At Fable Lane, we’re committed to using only the highest quality materials in all of our jewelry. Most of our pieces are made with gold-filled materials, which are tarnish-resistant, or 18K PVD coated stainless steel, which is waterproof and tarnish-free. All metals can be subject to tarnishing and discoloration when exposed to moisture or chemicals. However, with proper care, your Fable Lane jewelry will last for years to come. For more information on how to care for your pieces, check out our Care Instructions page.

90-day Tarnish or Chipping Guarantee
If you’ve followed the care instructions and notice tarnishing or chipping within 90 days of your purchase, we’ll be happy to offer an exchange or store credit. To request an exchange or credit, simply email us at hello@fablelaneshop.com with your order number and a photo of the issue. Please allow at least 3 business days for us to review and process your request and reply with next steps.

This guarantee covers issues related to normal wear, but it doesn’t apply if the jewelry has been exposed to harsh chemicals, perfumes, or moisture, or has been mishandled in any way.

If your request is approved, we’ll send ask you to return the item for repair or exchange or send you a replacement piece. If the exact item is no longer available, we’ll provide a similar product of at least equal value. If you would like us to put the replacement charm/part on your necklace for you, you will be responsible for the associated shipping costs.

30-Day Assembly Guarantee
We handcraft each charm necklace with care and attention to detail, ensuring that your charms will stay intact with normal wear. We guarantee that the charm attachment will remain secure for at least 30 days from the date of purchase.

If your charms detach from your charm necklace within 30 days after your purchase, send us an email at hello@fablelaneshop.com and we will work out a solution with you.

This guarantee doesn’t cover damage caused by misuse (like pulling, tugging, or rough handling). Please treat your jewelry gently to help it last as long as possible.

Warranty Claims
If you encounter any issues covered by our warranty, reach out to us within the warranty period with your order details and a description of the problem. We may ask for photos to help us assess the situation.

Exclusions
Please note that our warranty does not cover:

  • Loss or theft of jewelry
  • Damage from improper care, misuse, or neglect
  • Modifications or repairs done by unauthorized third parties
  • Claims submitted outside of the stated warranty period

We assess each warranty claim on a case-by-case basis, and our goal is to ensure that your jewelry stays beautiful and wearable for years to come. Thanks for trusting us with your jewelry!

Material Information & Care Instructions

Fable Lane exclusively uses high-quality charms and chains that are meant to last with normal wear and proper care. All charms and chains are 14K gold-filled, 14K gold plated, 18K gold plated, or 18K PVD coated. The base metal is brass or stainless steel. Our products do not contain nickel or lead. All products are water-resistant and tarnish-resistant. Some products are waterproof, tarnish-proof, and hypoallergenic. The product listing will indicate which features apply!

To keep your Fable Lane jewelry looking its best for years, follow these care guidelines:

  • Remove jewelry during physical activities such as running, working out, gardening, hiking, swimming, or doing household chores.
  • Avoid exposure to harsh chemicals like shampoos, soaps, lotions, makeup, and hairspray. Household items and foods that contain sulfur should also be kept away from your jewelry.
  • Limit exposure to chlorine, especially in pools, hot tubs, or spas.
  • Don't use abrasive materials such as rough cloths, towels, or even tissues, as these can scratch or damage the surface. Instead, use a soft microfiber or lens cloth for cleaning.
  • Store your jewelry in a dry, airtight place (e.g., a Ziploc bag) to prevent tarnishing. Always clean the jewelry before storing it. Use a microfiber cloth to gently wipe away oxidation and restore shine. You can also rinse your jewelry in warm water to remove oils from your skin, followed by buffing with a soft cloth. Ensure it is completely dry before storing.

Show your Fable Lane jewelry some love and it will love you back for years to come!

FAQ

How many charms can I get on one necklace or bracelet?

As many as you'd like (as long as there's enough links)! We recommend choosing 1, 3, 5, 7, 9, or 11 charms! Choosing an odd number ensures there is one charm in the middle and keeps it symmetrical. Smaller number of charms will generally be spaced a little further apart and more charms will create a more full and clustered look.

How do I know how big the charms are?

  • We have grouped all our charms into four size categories: mini, small, medium, and large.
  • We recommend either choosing charms of similar sizes or mixing in several of each so that the necklace looks balanced.
  • For best results, place the largest charm as the center charm.

What size chain should I choose?

  • The size you choose depends on personal preference!
  • Our necklace chains generally come in 3 sizes (14", 16”, and 18”). All necklace chains come with a 2” extender to give you a range of lengths. 
  • Our bracelet chains come in 4 sizes (5", 6", 7", and 8"). All bracelet chains come with a 1" extender to give you a range of lengths.

Can I order charms without the chain and/or put charms on myself later?

Yes, you can order only charms if you'd like! Each charm will come with one open jump ring that you can use to attach it to whatever chain you choose. The jump ring can be opened and closed using a pair of small pliers. Please note that the included jump rings are 4mm 21 gauge jump rings and may not fit all chain styles or types. If you would like to purchase additional jump rings, you can find them HERE.

Are the charms removable from the chain?

All charms are attached using an open jump ring, so you could take them off, add more, or interchange them using a pair of small pliers if you'd like. However, the charms do not clip on and off.

How long will it take for you to make my necklace or bracelet?

  • All of our jewelry is crafted by our own hands after you place your order, so please allow at least 5 business days for us to create your custom jewelry.
  • Processing time may vary during holidays, sales events, or launches.

Can I see a proof of my jewelry before it is assembled?

If you would like to request a digital proof of your charm necklace, please do so in the cart notes. We will send a digital proof to your email. Please reply within 24 hours with any changes you'd like made before we send it to our design team. If we do not hear back from you, we will proceed to assembly at the designer's discretion. We are unable to make any changes to the order after assembly.

How will I know when my jewelry has shipped?

You will receive an email notifying you when your order has shipped with tracking information!

I didn't get my package. What should I do?

Please note that we are not responsible for lost, damaged, delayed, or stolen packages. If you receive a notification that your package has been delivered but you can’t locate it, we recommend waiting a few days to see if it turns up—sometimes packages can be delayed or mistakenly delivered to a neighbor. If it still doesn’t appear, we suggest reaching out to the shipping provider (i.e. your local USPS office) directly to file a claim and resolve any delivery issues. If the tracking information shows that the package is delayed or lost, please file a request for missing mail with the shipping provider (i.e. USPS Missing Mail Search). Each package does come with some insurance in the event that it is not able to be located by the shipper.

What is your return and exchange policy?

  • Due to the custom and handcrafted nature of our products, we do not accept any returns. All sales are FINAL SALE.
  • If you received defective product or would like to submit a warranty claim as outlined in our Product Guarantee policy, please email us at hello@fablelaneshop.com and we’ll work with you on a repair, exchange, or store credit. Claims for defective product must be submitted within 48 hours of receiving the product to be considered. All other warranty requests will be handled according to our Product Guarantee & Warranty policy.
  • Please see our full Return & Exchange policy for more information.

Is my jewelry waterproof?

All of our jewelry is water-resistant and some is waterproof. Please check the product listing for specifics of each product. We recommend removing your jewelry for any activities that might expose it to continuous moisture, especially if ther are chemicals present (i.e. chlorinated pool or spa).

Will my jewelry tarnish?

All Fable Lane jewelry is tarnish-resistant for most people. This means that it is likely to keep its color and shine for a long time when cared for properly. Some people's natural body chemistry reacts to certain base metals that causes rapid tarnishing.

Some of our jewelry is fully tarnish-free, waterproof, and hypoallergenic for most people. Please see individual product descriptions for details on each product's features.

If your jewelry does tarnish, please see our product guarantee for more details.

How should I care for my jewelry?

  • Avoid exposure to chemicals 
  • Limit exposure to chlorine
  • Don't use abrasive materials to clean
  • Use a soft microfiber or lens cloth for cleaning
  • Store your jewelry in a dry, airtight place to prevent tarnishing. 
  • Regularly clean your jewelry with mild soap and water, then pat dry with a soft cloth (avoid rubbing)

See our Material Information & Care Instructions page for more information on your Fable Lane jewelry.