Return & Exchange Policy
Due to our products being handcrafted, highly customized, and made-to-order, we unfortunately cannot offer any refunds. However, we understand that sometimes things don’t go as planned, so we do offer store credit only to use towards an exchange on a case-by-case basis for unworn items within 14 days of delivery.
If you would like to request a return, please sign in to your Customer Portal and submit a return request within 14 days of your item being marked delivered. We will review your request and, if the item is eligible for return, you will be notified via email to proceed with shipping the item back to us. Please do not ship an item to us that has not been approved for return.
Once your return request has been approved, you have 14 calendar days to ship the item back to us. If the item is not returned within this 14-day period, the return will be considered abandoned, and you will forfeit your eligibility for return of that item.
For eligible returns, please note that all shipping costs for returning an item will be the responsibility of the customer and all approved returns will be subject to a 25% restocking fee. Returned items must be unworn and in their original packaging.
After receipt of the returned item to our shop, please allow up to 10 days for us to process and examine the item. If the item is determined by our team to be eligible for return, the applicable store credit will be issued to your customer account. You will not be credited for any shipping costs. Please use this same process if you desire to make an exchange–after the store credit is issued, you may use it to purchase the item you are wanting to exchange.
Certain items are not eligible for return or exchange under any circumstances including final sale, clearance, customized, engraved, or personalized items, items that have been used or worn, any items purchased using a discount code, items purchased during a sale or promotion, or items marked delivered more than 14 days prior to your return/exchange request.
Processing and Shipping
PRODUCTION TIME
All of our jewelry is carefully handcrafted and made-to-order by us, so please allow up to 5 business days for your order to be created and processed before it ships. During busy times like holidays or sales events, please keep in mind that processing may take a bit longer. We’ll always do our best to get your order out as quickly as possible, but those extra few days allow us to ensure everything is perfect before it heads your way.
If you selected an upgraded shipping service, please note that this does not expedite production time, but your item will be shipped using your selected shipping method and speed.
SHIPPING
Once your order has shipped, you’ll receive an email notification with tracking details so you can keep an eye on its progress. Shipping times vary based on your location, but typically, domestic orders will arrive within 7–10 business days after shipping. Shipping carriers no longer guarantee delivery dates, and we can't either, so all delivery dates are only estimates.
Please note that we are not responsible for lost, damaged, or stolen packages. Once a package leaves our hands and enters the shipping carrier's possession, we are not responsible for delayed, lost, or stolen packages. We will do our best to assist you, but we will not refund or replace orders unless they qualify for coverage with our shipping insurance.
Shipping insurance claims cannot be submitted any earlier than 20 days after the shipping date. A replacement item will be sent as soon as the shipping claim is approved and paid to us. Please reach out to us at hello@fablelaneshop.com for assistance if you have any issues and we’ll do our best to help you find a solution.
If you receive a notification that your package has been delivered but you can’t locate it, we recommend waiting a few days to see if it turns up or checking with your neighbors to see if it was misdelivered—sometimes packages can be delayed or mistakenly delivered to a neighbor. If it still doesn’t appear, we suggest reaching out to the shipping provider (i.e. USPS) directly to file a claim or search and resolve any delivery issues.
In the event that a package is unrecoverable after filing a claim, please reach out to us at hello@fablelaneshop.com so we can initiate a claim on the shipping insurance. We may ask you to provide a copy of your missing mail search request.
Replacement of items lost in shipping will be contingent on approval of shipping insurance approval and payout.
SHIPPING ADDRESS
Before placing your order, please double-check that your shipping address is correct. Once a shipping label is printed, we’re unable to make changes to the address, so it’s important to make sure everything is accurate before you complete your purchase. Notify us immediately if you notice any issues prior to shipping at hello@fablelaneshop.com.
PRODUCT DAMAGED DURING SHIPPING
If you receive an item damaged during shipping please send us an email to hello@fablelaneshop.com within 48 hours of receiving the item. Please include your order number and a photo of the damaged product with the damage clearly shown in the picture so we can assist you quickly.
Items damaged during shipping will be rectified via direct claim with the shipping provider or applicable shipping insurance. Shipping insurance claims cannot be submitted any earlier than 20 days after the shipping date. A replacement item will be sent as soon as the shipping claim is approved and paid to us. In some cases, we may request that you return the damaged item to us.
Product Guarantee & Warranty Policy
60-Day Limited Warranty
We provide a limited warranty for manufacturing or craftsmanship defects on all our jewelry items for 60 days from the date of delivery.
We will replace any jewelry item that arrives in defective condition, subject to verification by our team. If the damage occurs during shipping, replacement will be handled via our shipping insurance (see Product Damaged During Shipping).
If you receive a defective item, please send us an email to hello@fablelaneshop.com within 60 days of the item being marked delivered. Please include your order number and a photo of the defective product with the defect clearly showin in the picture so we can assist you quickly.
Our 60-day limited warranty covers manufacturing defects only, including:
Charm Fell Off: Charm detaches from the piece due to an assembly error or manufacturing defect.
Jump Ring Failed: A jump ring opens, breaks, or separates during normal wear and use due to a manufacturing defect. This does not include if you catch your item on a piece of clothing or other material and is damaged.
Broken Clasps: The clasp is broken or does not function properly due to a manufacturing defect.
Other Craftsmanship Defects: Issues resulting from the construction of the piece, such as improperly secured components, missing hardware, or other workmanship defects present at the time of production.
The 60-day limited warranty does not apply to tarnishing and does not cover damage caused by normal wear, misuse (like pulling, tugging, catching on clothing, or rough handling), exposure to harsh chemicals, or as the result of an accident occurring after delivery.
The 60-Day Warranty applies only to approved manufacturing and craftsmanship defects. For approved warranty claims submitted within the 60-day warranty period, will send you a replacement piece or ask you to return the item to us for repair.
If the exact item is no longer available, we’ll provide a similar product of at least equal value or store credit. If you would like us to put the replacement charm/part on your necklace for you, you will be responsible for the associated shipping costs.
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
In certain cases, we may require you to return the damaged item to us. Our customer support team will guide you through the return process.
If a replacement is required, we will cover the shipping costs for sending the new item to you.
To initiate a warranty claim, please send an email to hello@fablelaneshop.com immediately upon noticing the defect and no later than 60 days after the item is marked delivered with a detailed description and clear pictures of the defect so we can most efficiently assist you. Our team will assess the issue and let you know next steps if your claim is approved.
Failure to provide adequate photographs of the damage, failure to reply to warranty approval, or failure to return the item for repair within 14 days of the original request will result in the claim being considered abandoned and you will forfeit your eligibility for a claim.
Exclusions
Please note that our warranty does not cover:
- Loss or theft of jewelry
- Damage from improper care, misuse, or neglect
- Modifications or repairs done by unauthorized third parties
- Claims submitted outside of the stated warranty period
- Damaged caused by normal wear
- Tarnishing
- Exposure to chemicals
We assess each warranty claim on a case-by-case basis, and our goal is to ensure that your jewelry stays beautiful and wearable for as long as possible!
Material Information & Care Instructions
All Fable Lane products are constructed with marine-grade stainless steel or plated jeweler’s brass. Each product listing is labeled with its material and color.
18K Gold-Filled or PVD Stainless Steel; Stainless Steel
Pieces in this collection are crafted with double the gold of standard gold-filled jewelry, permanently bonded to a marine-grade stainless steel core instead of the brass typically used in traditional pieces. That means real, lasting color — no flaking, peeling, or fading over time — plus a piece that's fully waterproof, so it can be worn in the shower, the pool, or through a sweaty practice without ever losing its shine. The stainless steel base also makes it far more resistant to scratches, bending, and everyday wear than standard gold-filled or gold-plated jewelry, so it holds up to an active lifestyle without turning skin green or losing its luster. The result is jewelry with the warmth and richness of solid gold without the price tag, built to actually keep up with busy, on-the-go life. Stainless steel items offer all the same benefits with a shiny silver finish that will never tarnish.
14K Gold-Plated or Silver-Plated Brass
Our gold-plated and silver-plated brass charms are crafted with a thin layer of precious metal applied over a brass base, allowing for the more detailed, intricate designs that plating makes possible. With proper care, these pieces hold onto their shine and color beautifully over time. Because the plating sits on the surface rather than being bonded all the way through, we recommend removing these pieces before showering, swimming, or exercising, and keeping them away from lotions, perfumes, and other chemicals that can wear down the finish. Treated with a little extra care, these charms bring detailed, eye-catching style to any collection. Please note that although tarnishing can be delayed through proper care, these pieces will eventually wear down. The length of time this takes will depend on your use and care of the product as well as your individual skin chemistry. We do not compensate for tarnishing.
CARE INSTRUCTIONS:
To keep your Fable Lane jewelry looking its best, follow these care guidelines:
- Remove jewelry during physical activities such as running, working out, gardening, hiking, or swimming (except for items marked as waterproof or sweatproof).
- Avoid exposure to harsh chemicals like shampoos, soaps, lotions, makeup, and hairspray. Household items and foods that contain sulfur should also be kept away from your jewelry.
- Limit exposure to chlorine, especially in pools, hot tubs, or spas.
- Don't use abrasive materials such as rough cloths, towels, or even tissues, as these can scratch or damage the surface. Instead, use a soft microfiber or lens cloth for cleaning.
- Store your jewelry in a dry, airtight place (e.g., a Ziploc bag) to prevent tarnishing (for brass items). Always clean the jewelry before storing it. Use a microfiber cloth to gently wipe away oxidation and restore shine. You can also rinse your jewelry in warm water to remove oils from your skin, followed by buffing with a soft cloth. Ensure it is completely dry before storing.
Show your Fable Lane jewelry some love and it will love you back for years to come!
FAQ
How many charms can I get on one necklace or bracelet?
As many as you'd like (as long as there's enough links)! We recommend choosing 1, 3, 5, 7, 9, or 11 charms! Choosing an odd number ensures there is one charm in the middle and keeps it symmetrical. Smaller number of charms will generally be spaced a little further apart and more charms will create a more full and clustered look.
How do I know how big the charms are?
- We have grouped all our charms into four size categories: mini, small, medium, and large.
- We recommend either choosing charms of similar sizes or mixing in several of each so that the necklace looks balanced.
- For best results, place the largest charm as the center charm.
Can I choose the order my charms are assembled?
Yes! If you would like to specify the order you would like your charms placed, please leave the instructions in the cart notes box. Please list the order from left to right as if you are looking at the necklace on someone's neck (example: star, football, 25, helmet, B). If you would like to change your instructions or forgot to enter them, please send us an email at hello@fablelaneshop.com as soon as possible. We are unable to make any changes once the order has been assembled.
What chain length should I choose?
- The length you choose depends on personal preference!
- Our necklace chains generally come in 2 sizes (16” or 18”). Most necklace chains come with a 2” extender to give you a range of lengths.
- Our bracelet chains come in 2 sizes (7" or 8"). Most bracelet chains come with a 1" extender to give you a range of lengths. It is important that you measure your wrist or a favorite bracelet to ensure you are ordering the appropriate length!
Can I order charms without the chain and/or put charms on myself later?
Yes, you can order only charms if you'd like! Each charm will come with one open jump ring that you can use to attach it to whatever chain you choose. The jump ring can be opened and closed using a pair of small pliers. Please note that the included jump rings are usually 5 mm or 6 mm jump rings and may not fit all chain styles or types. If you would like to purchase additional jump rings, you can find them HERE.
Are the charms removable from the chain?
All charms are attached using an open jump ring, so you could take them off, add more, or interchange them using a pair of small pliers if you'd like. However, the charms do not clip on and off.
Can I cancel my order?
We strive to begin processing each order as quickly as possible after it is placed. Our production process includes several steps, including gathering the items in your order before sending it over for assembly from our talented creation team. Therefore, we cannot cancel orders after they are placed, even if they have not shipped yet. Thank you for understanding! If you need to make changes to your order (such as adding or removing an item), please send us an email at hello@fablelaneshop.com as quickly as possible so we can ensure the changes are incorporated timely. Please understand that we are not able to make any changes to your order after it has been assembled.
How long will it take for you to make my necklace or bracelet?
- All of our jewelry is crafted by our own hands after you place your order, so please allow at least 5 business days for us to create your custom jewelry.
- Processing time may vary during holidays, sales events, or launches.
Can I see a preview of my jewelry before it is assembled?
If you would like to request a photo preview of your charm necklace, please do so in the cart notes. We will send the photo preview to your email. Please reply within 24 hours with any changes you'd like made before we send it to our creation team. If we do not hear back from you, we will proceed to assembly at the designer's discretion. We are unable to make any changes to the order after assembly.
How will I know when my jewelry has shipped?
You will receive an email notifying you when your order has shipped with tracking information!
I didn't get my package. What should I do?
Please note that we are not responsible for lost, damaged, delayed, or stolen packages. If you receive a notification that your package has been delivered but you can’t locate it, we recommend waiting a few days to see if it turns up—sometimes packages can be delayed or mistakenly delivered to a neighbor. If it still doesn’t appear, we suggest reaching out to the shipping provider (i.e. your local USPS office) directly to file a claim and resolve any delivery issues. If the tracking information shows that the package is delayed or lost, please file a request for missing mail with the shipping provider (i.e. USPS Missing Mail Search). Each package does come with some insurance in the event that it is not able to be located by the shipper. Please email us at hello@fablelaneshop.com to see if your missing package qualifies for a shipping insurance claim.
What is your return and exchange policy?
- Due to the custom and handcrafted nature of our products, we do not offer any refunds.
- Returns for store credit on eligible unworn jewelry must be requested within 14 days of delivery through your Customer Portal.
- If you received defective product or would like to submit a warranty claim as outlined in our warranty policy, please email us at hello@fablelaneshop.com with a description and photos and we will provide you with next steps.
- Please see our full Return & Exchange policy for more information.
Is my jewelry waterproof?
All of our stainless steel jewelry is waterproof, tarnish-proof, and hypoallergenic. Gold or silver-plated brass items are not waterproof or tarnish-free. Please check the product listing for specifics of each product. If in doubt, we recommend removing your jewelry for any activities that might expose it to continuous moisture, especially if there are chemicals present (i.e. chlorinated pool or spa).
Will my jewelry tarnish?
All of our stainless steel jewelry items are waterproof, tarnish-free, and safe for sensitive skin. Our gold or silver-plated brass items are not tarnish-free or waterproof and must be treated with extra care. We are continually expanding our tarnish-free collection to provide you with a wide selection of care-free products!
Please see individual product descriptions for details on each product's features. Any item that is waterproof is clearly marked in the product details. We do not compensate or replace items for tarnishing, so please make your selections carefully!
How should I care for my jewelry?
- Avoid exposure to chemicals
- Limit exposure to chlorine
- Don't use abrasive materials to clean
- Use a soft microfiber or lens cloth for cleaning
- Store your jewelry in a dry, airtight place to prevent tarnishing.
- Regularly clean your jewelry with mild soap and water, then pat dry with a soft cloth (avoid rubbing)
- Avoid exposure to water (except for waterproof items, as marked)
See our Material Information & Care Instructions page for more information on your Fable Lane jewelry.
