Shipping policy

All of our jewelry is carefully handcrafted and made-to-order by us, so please allow at least 5 business days for your order to be created and processed before it ships. During busy times like holidays or sales events, please keep in mind that processing may take a bit longer. We’ll always do our best to get your order out as quickly as possible, but those extra few days allow us to ensure everything is perfect before it heads your way. If you selected an upgraded shipping service, please note that this does not expedite production time, but your item will be shipped using your selected shipping method and speed.

Once your order has shipped, you’ll receive an email notification with tracking details so you can keep an eye on its progress. Shipping times vary based on your location, but typically, domestic orders will arrive within 7–10 business days after shipping. International orders may take a little longer, depending on the destination and any customs processing. Shipping carriers no longer guarantee delivery dates, and we can't either, so all delivery dates are only estimates.

Please note that we are not responsible for lost, damaged, or stolen packages. Once a package leaves our hands and enters the shipping carrier's possession, we are not responsible.  If you receive a notification that your package has been delivered but you can’t locate it, we recommend waiting a few days to see if it turns up—sometimes packages can be delayed or mistakenly delivered to a neighbor. If it still doesn’t appear, we suggest reaching out to the shipping provider (i.e. USPS) directly to file a claim and resolve any delivery issues. In the event that a package is unrecoverable after filing a claim, please reach out to us at hello@fablelaneshop.com so we can initiate a claim on the shipping insurance. Replacement of items lost in shipping will be contingent on approval of shipping insurance approval and payout.

Before placing your order, please double-check that your shipping address is correct. Once a shipping label is printed, we’re unable to make changes to the address, so it’s important to make sure everything is accurate before you complete your purchase. Notify us immediately if you notice any issues prior to shipping at hello@fablelaneshop.com.