Refund policy

Due to our products being handcrafted, highly customized, and made-to-order, we unfortunately cannot offer any refunds. However, we understand that sometimes things don’t go as planned, so we do offer store credit only to use towards an exchange on a case-by-case basis for unworn items within 14 days of delivery. 

If you would like to request a return, please sign in to your Customer Portal and submit a return request within 14 days of your item being marked delivered. We will review your request and, if the item is eligible for return, you will be notified via email to proceed with shipping the item back to us. Please do not ship an item to us that has not been approved for return.

Once your return request has been approved, you have 14 calendar days to ship the item back to us. If the item is not returned within this 14-day period, the return will be considered abandoned, and you will forfeit your eligibility for return of that item.

For eligible returns, please note that all shipping costs for returning an item will be the responsibility of the customer and all approved returns will be subject to a 25% restocking fee. Returned items must be unworn and in their original packaging. 

After receipt of the returned item to our shop, please allow up to 10 days for us to process and examine the item. If the item is determined by our team to be eligible for return, the applicable store credit will be issued to your customer account. You will not be credited for any shipping costs. Please use this same process if you desire to make an exchange–after the store credit is issued, you may use it to purchase the item you are wanting to exchange. 

Certain items are not eligible for return or exchange under any circumstances including final sale, clearance, customized, engraved, or personalized items, items that have been used or worn, any items purchased using a discount code, or items marked delivered more than 14 days prior to your return/exchange request.

PROMOTIONS
Refunds, credits, or discounts will not be offered if a promotion begins shortly after your purchase or ends just prior to your purchase. Promotion start and end dates are at Fable Lane's sole discretion and will not be honored outside of the promotional window.